Everything you wanted to ask
Frequently asked questions
Filters, cleaning, shipping and warranty — the short answers.
Every 3 to 4 weeks with one pet. With several pets, or if you have hard water, every 2 to 3 weeks keeps the flow strong and the water tasting fresh.
No. The pump runs under 30 dB — quieter than a fridge. If you do hear humming, the water level is usually too low or the pump needs a rinse.
The stainless steel bowl is dishwasher safe. Rinse the pump under running water every couple of weeks and give it a full clean once a month.
Yes. The fountain works for cats and dogs alike — most pets are drawn to moving water. Give a nervous pet a few days to get used to it.
Wired if it stays in one place near a socket. Wireless if you want to move it around or keep floors cable-free; it runs several weeks per charge.
We dispatch within one business day. Delivery normally takes 3 to 7 days depending on your location, and every order ships tracked. Free over €50.
Contact us within a year for a full refund — no questions asked. The fountain itself is covered by a 5-year warranty.
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Contact us →Try it risk-free for 1 year
If your pet isn't drinking more and feeling better, contact us within one year for a full refund. No questions asked.
Industry-leading 5-year warranty
Most pet fountains come with no warranty at all. We protect your fountain against manufacturing and material defects for five full years.